Troubleshooting & FAQs
Boost Security with Multi-Factor Authentication via Email
Reach out to our Client Success team to discuss enabling Multi-Factor Authentication for your organization. Elevate your security standards with Multi-Factor Authentication (MFA). In the healthcare industry, protecting sensitive patient information ...
Mobile Number Protection
What is Mobile Number Protection? This feature is a background process in your platform. Mobile Number Protection verifies if the phone number provided for your audience is eligible to receive text messages, and locks that number in place after the ...
How to Pin Dialog Health on Your Mobile Device
Check incoming messages sent to your Dialog Health console and send emergency communications from your mobile device. Calling all Apple and Android users, learn how to pin Dialog Health to the home screen of your mobile device in just 5 easy steps! ...
Remove User Access
1. Navigate to the Setup tab. 2. Select the User tab. 3. Within the Actions column, select the Trashcan icon next to the user you'd like to remove. 4. Select Confirm as a final step to verify that you are removing the correct user account. 5. You ...
Console Conundrum: Deciding Between One or Multiple Instances
The following article will review when it might be time for your team to consider setting up additional consoles with Dialog Health. The term console refers to the text messaging platform you log in to send and receive text messages to your ...
Admin's Guide to Effective User List Management
Navigate to the User List 1. Select the Setup Tab. 2. Select the User Tab to display your current list of users. Your total user count is also displayed in the bottom right-hand corner of the report. If you have questions concerning your total ...
Clone Ad-Hoc Broadcasts
How to Clone an Ad-Hoc Broadcast Do you have an ad-hoc broadcast that your team has sent in the past that you'd like to quickly resend? Instead of creating the message from scratch using +Add Ad-Hoc Broadcast, use the new cloning action. 1. Navigate ...
Everything You Need To Know About GSM and Unicode
Glossary Here's a list of terminology that will be helpful for you to understand before reading this article. SMS & Character Counter - The counter, located in the bottom right-hand corner of each text box in Dialog Health, allows clients to freely ...
Additional Mobile Number
What is an Additional Mobile Number? Dialog Health has three different slots in which a phone number can be added under a person's profile: 1) Mobile Number: Usually the primary mode of contact 2) Additional Mobile Number: Typically a second form of ...
What Percent of My Patients Confirmed Their Appointment?
How to Use the Inbox to Calculate What Percent of Patients Confirmed Their Appointment Your Inbox and Outbox can be a great place to pull statistics based off of your patient communication. This article will walk through how to find who responded to ...
What Percent of Patients Responded to My Pre-Appointment Campaign?
How to Leverage the Inbox and Outbox to Calculate Response Rate Your Inbox and Outbox can be a great place to pull statistics based off of your patient communication. This article will walk through how to find the total number of people who received ...
What Percent of My Patients Did Not Require a Phone Call Post-Visit?
How to Use the Inbox to Calculate What Percent of Patients Did Not Need a Phone Call Post-Visit Your Inbox and Outbox can be a great place to pull statistics based off of your patient communication. This article will walk through how to find who ...
What Percent of Patients Responded to My Post Appointment Campaign?
How to Leverage the Inbox and Outbox to Calculate Response Rate Your Inbox and Outbox can be a great place to pull statistics based off of your patient communication. This article will walk through how to find who responded to your Post Appointment ...
How Many Patients Received My Automated Broadcast?
How to Leverage the Outbox to Find the Number of Patients who Received a Broadcast Message Your Inbox and Outbox can be a great place to pull statistics based off of your patient communication. This article will walk through how to find the number of ...
I'm Locked Out of My Account!
If you find that you are locked out of your account, a user with administrative access will be able to unlock your account for you. An account can become locked if you attempted an incorrect password 5 or more times. An account can also be manually ...
How to Merge Person Profiles
If an individual is assigned multiple unique identification numbers, it can result in the creation of duplicate person profiles. Our platform tracks and updates each record based on this unique identifier. It is crucial to associate each profile with ...
Where Can I See My Survey Responses?
Where to Find Survey Message Responses: Please watch the following video If you are utilizing post-appointment survey options and are looking to see where you view and export the responses to your survey: If you're utilizing flow replies on multiple ...
Account Sharing With Co-workers: A Compliance Perspective
Can my co-worker and I share a single Dialog Health account? Dialog Health strongly advises against sharing login credentials for your Dialog Health account with anyone, whether they are inside or outside your organization. If you are currently ...
How do I identify a non-mobile number?
Dialog Health validates all phone numbers before they are subscribed and only “opts-in” Patients who have a valid mobile phone number in the Mobile Phone or Additional Phone Field. Once you get a valid mobile phone number added for this Patient, the ...
Bad Mobile and Failed Messages
Dialog Health empowers your team to assess individuals who may not be receiving your mobile communications and understand the reasons behind it. This article seeks to offer a more comprehensive explanation of situations where a person remains ...
How to Reset Your Password
1. From protocall.dialogheatlh.com, select Forgot Password? 2. Enter the email address associated with your Dialog Health account, and select Submit Address 3. You should receive an email containing a link to create a new password. If you do not see ...