Mobile Number Protection
What is Mobile Number Protection?
This feature is a background process in your platform. Mobile Number Protection verifies if the phone number provided for your audience is eligible to receive text messages, and locks that number in place after the opt-in message is sent. Locking in the eligible phone number ensures the continuation of conversations with your subscriber.
Benefits of Mobile Number Protection
- Distinguishing Multiple Numbers: If multiple phone numbers are provided for one person, Mobile Number Protection will identify the eligible mobile number, and lock that phone number in place for future engagement. This helps your team to avoid attempting to contact phone numbers previously identified as being ineligible to receive text messages.
- Improved Reach Rate: Mobile Number protection helps to ensure that you are reaching the best phone number for your recipient, which may result in improved reach rate.
- Compliance: Dialog Health ensures compliance by adding documentation to the person's messaging history that the phone number was changed.
Integrations
When Mobile Number Protection is activated, your team must manually update the phone number in Dialog Health if the recipient changes their number or to deactivate Mobile Number Protection. Updates from your integration will not automatically opt out the old phone number or opt-in the new one.
If your audience provides a phone number that Dialog Health identifies to be a Bad Mobile, (i.e., Landline phone numbers, 111-111-1111, or numbers not eligible to receive text messages), or does not provide a phone number at all, Mobile Number Protection will not be activated, thus not locking a phone number to be associated to that profile. If Mobile Number Protection is not activated, then your audience will be eligible to receive new phone number information via your integration rather than making manual changes in the Dialog Health platform.
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