Bad Mobile and Failed Messages
Dialog Health empowers your team to assess individuals who may not be receiving your mobile communications and understand the reasons behind it. This article seeks to offer a more comprehensive explanation of situations where a person remains unreached due to issues such as a Bad Mobile or a Failed Message.
Bad Mobile
When a person is labeled as a "Bad Mobile," it signifies that the provided number is incapable of receiving text messages, such as landline phone numbers.
Failed Messages
A red icon will appear beside an individual's mobile number to signify that the last message sent to them was rejected. This implies that the recipient is unable to receive text messages from your team. Failed Messages can occur for various reasons, and a few are outlined in the next section below.
What are the top reasons for failed messages?
1. The carrier does not allow texts from a Short Code (the
owner will need to call the carrier and ask for this to be turned on. Usually, something that happens with smaller carriers that piggyback on the
infrastructure of a larger carrier but T-Mobile is a carrier that blocks texts
on certain plans until the customer calls and asks to have them unblocked.
To learn more about identifying a person's mobile carrier, click HERE.
2. The phone is a pre-paid phone that does not allow texts
or is out of credits
3. The phone bill has not been paid so texting has been
turned off
4. The phone number is a mobile number, but it is not
currently active
5. The person recently switched cell phone carriers
Where can I find the Failed Message Reason?
2. Use the left-menu bar to select the message(s) for review, as well as the correct date/time range
3. Select, Failed Messages, from the Not Reached section of the report.
4. Scroll to the right on the Response Diagram List to find the Status Details column. Here you can find a brief description of why the message did not reach the mobile device.
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