About Diagram Lists
About Diagram Lists
When viewing an AnalyticsPRO Diagram, you have the option to view and genreate a report based on the entire diagram or an individual metric of your choosing.
Launching A Diagram List
1. Once your time frame is established, select the metric of your choice from the diagram that you'd like to generate a report on:
2. After selecting a metric, a report preview window will appear. on the report preview window, select the "Download A CSV" button in the bottom left of the window:
Learn how to Download an AnalyticsPRO Diagram or View in Full screen HERE
Sorting, Viewing and Filtering Diagram Lists
The following video demonstrates how you have the capability to sort the column of your choice, rearange and move columns, and apply filters when viewing the diagram list of your choice:
Outgoing Messages
Outgoing Message - The most recent message sent to the recipient
When - The date and time the message was sent
Person - The subscriber who received a message
Mobile - The phone number the message was sent to
Additional Phone Number - If the mobile number is not confirmed as a valid number, the secondary phone number will be tried
Email - The recipient's email address
Reason (messages failed reason only) - Explanation or error code as to why the attempted message failed to send
Status (message status) - Was the message delivered
Type - The classification of the message that was sent out (Campaign, Ad-Hoc, Direct Text, Flow Reply etc.)
Appointment Information Toggle - For messages that are relayed to a specific appointment you will see an option to toggle the appointment details on or off
Incoming Messages
Lead Message - The initial message the recipient is responding to
Incoming Message - The most recent message received by the recipient
Outgoing Message - The most recent message sent to the recipient
When - The date and time the message was received
Person - The subscriber who received a message
Mobile - The phone number the message was sent to
Additional Phone Number - If the mobile number is not confirmed as a valid number, the secondary phone number will be tried
Email - The recipient's email address
Reason (messages failed reason only) - Explanation or error code as to why the attempted message failed to send
Status (message status) - Was the message delivered
Type - The classification of the message that was sent out (Campaign, Ad-Hoc, Direct Text, Flow Reply etc.)
Appointment Information Toggle - For messages that are relayed to a specific appointment you will see an option to toggle the appointment details on or off
Attempted Messages
Attempted Message - The message that the system tried to send to the recipient
When - The date and time the message was sent
Person - The subscriber who received a message
Mobile - The phone number the message was sent to
Additional Phone Number - If the mobile number is not confirmed as a valid number, the secondary phone number will be tried
Email - The recipient's email address
Reason (messages failed reason only) - Explanation or error code as to why the attempted message failed to send
Status (message status) - Was the message delivered
Type - The classification of the message that was sent out (Campaign, Ad-Hoc, Direct Text, Flow Reply etc.)
Appointment Information Toggle - For messages that are relayed to a specific appointment you will see an option to toggle the appointment details on or off
Appointment Details
The appointment details toggle is only available when the sent message relates to a campaign broadcast sent based appointment information. You may also see appointment details for incoming message responses via flow replies or unknown responses.
Related Articles
Download AnalyitcsPRO Reporting
AnalyitcsPRO gives your team the capability to create robust reports based on your engagement and use of Dialog Health. Like what you see? Export your reports to share with your team, or for external reporting purposes. Export Diagram and Metrics Bar ...About Broadcast Activity
Broadcast Activity The Broadcast Activity tab allows you to take deeper dive into your message performance. For a defined time period you will be able to see who was eligible to receive a text message, which participants you actually reached and how ...How to Improve Reachability
Improve Reachability Best Practices The following video will walk you through the recommended workflow for improving your console reachability. Utilizing this video and the steps below will help you improve your console reach to participants so you ...About Console Activity
Console Activity The Console Activity tab will show you all of the message activity broken down by the specific message type over the selected period of time. Navigating Console Activity Left Menu Bar Before you begin analyzing the data in your ...Listing - Person
How Do I View My List of Patients/Employees in AnalyticsPRO? Quick Link Quickly navigate to Listing in AnalyticsPRO by using the quick link that can be found in your Dialog Health console. The Patients/Employees tab both contain this quick link. ...