How to Reset Your Password
2. Enter the email address associated with your Dialog Health account, and select Submit Address
3. You should receive an email containing a link to create a new password. If you do not see the email, make sure to double-check your spam/junk folder. You must maintain an active email address with Dialog Health to reset your password.
4. Navigate to the link received to set up a new password. Your new password must follow our Password Policy:
- Password must contain at least one uppercase Letter
- Password must have at least one digit and one special character
- Password may not have the same character repeated more than twice consecutively
- Password may not be the same as the last used Password
- Password length must be at least 8 characters
Other considerations...
- If the system asks you to "Please enter a valid email address" then your email has not been set up with an account. Contact your Dialog Health Administrator and they can submit a request to Dialog Health Support for a new user account.
- When logged in, you can update your password at any time by clicking on your username hyperlink in the top right corner.
- If an incorrect password is entered 5 times in a row, your account will be locked and you must contact your Dialog Health Administrator to unlock your account.
Dialog Health Prohibits Shared User Accounts
Sharing user accounts violates Dialog Health's terms and conditions. The HIPAA Security Rule requires covered entities and business associates to:
- Implement a "Unique User Identification" standard for systems holding electronic protected health information (EPHI)
- Provide an audit trail for all users, so that it can be determined later, if necessary, who logged in and accessed and/or changed EPHI (electronic protected health information). If more than one person can share a login, it cannot be determined later who may have accessed EPHI. Unique User Identification is a "required" specification under the Access Control standard and should be employed for all information assets that create, receive, transmit, and maintain ePHI.
Even without the HIPAA Security Rule, there are other reasons that sharing is not the best policy:
- It makes it difficult for our team to troubleshoot problems when multiple people are using the same account
- It creates confusion for you in that you must remember which staff are tied to which User Account (and, thus, when you need to update/change/delete accounts)
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST
Related Articles
Admin's Guide to Effective User List Management
Navigate to the User List 1. Select the Setup Tab. 2. Select the User Tab to display your current list of users. Your total user count is also displayed in the bottom right-hand corner of the report. If you have questions concerning your total ...Remove User Access
1. Navigate to the Setup tab. 2. Select the User tab. 3. Within the Actions column, select the Trashcan icon next to the user you'd like to remove. 4. Select Confirm as a final step to verify that you are removing the correct user account. 5. You ...Comparing Console Role Privileges
This article aims to provide an in-depth analysis of the permissions and restrictions associated with every tier of console role offered within the Dialog Health platform. Console User This level of access offers the most restricted set of ...I'm Locked Out of My Account!
If you find that you are locked out of your account, a user with administrative access will be able to unlock your account for you. An account can become locked if you attempted an incorrect password 5 or more times. An account can also be manually ...Guided Refresher Training
What level of access do you have? Has it been a while since your last Dialog Health training? No worries, review the resources listed in this Knowledge Base article and you'll be a pro in no time! Guided training is provided below dependent on what ...