I'm Locked Out of My Account!
If you find that you are locked out of your account, a user with administrative access will be able to unlock your account for you. An account can become locked if you attempted an incorrect password 5 or more times. An account can also be manually locked by administrators if they do not want the user to have access to the console. This article describes the steps that a console administrator can take to unlock a user account.
1. First you'll want to find your list of users for your console: On your home screen, select the Setup tab from the menu in the top right of your screen
2. Once you're on the Setup page, select the User tab
3. Under the User tab, find the user who's account you'd wish to unlock. Under the status column you will see Locked. This indicates that the user currently is unable to access Dialog Health.
4. Select Locked, next to the user you wish to unlock. You'll then be prompted to confirm that you wish to activate the user. Select Confirm if you wish to continue.
5. If the user has not already done so, please have them use the Forgot My Password button on the login page to update their password before attempting to login.
If you are the only user on your team with administrative access, and your account is locked, please reach out to our support line for assistance. Having more than one administrator on the account can be helpful in the event that you are locked out of your account! Reach out to our team to learn more about granting additional administrative access.
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST
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