Additional Mobile Number
What is an Additional Mobile Number?
Dialog Health has three different slots in which a phone number can be added under a person's profile:
1) Mobile Number: Usually the primary mode of contact
2) Additional Mobile Number: Typically a second form of communication that a person can be reached at. Secondary mobile number, a work phone, etc.
3) Caregiver Mobile Number: This can be added when a person has someone who they would like to receive texts along with them. Driver, Caregiver, Power of Attorney, Parent, etc. To learn more about Caregiver Messaging click HERE.
What are the Benefits of Adding an Additional Mobile Number?
If an Additional Mobile Number is available, when the platform is unable to reach the Mobile Number provided, Dialog Health will automatically attempt to reach out to the Additional Mobile Number instead. Dialog Health will only attempt to contact the Additional Mobile Number when the Mobile Number is unreachable. Consistently providing an Additional Mobile Number for your subscribers can ultimately improve your console reachability. To learn more about how your team can improve reachability, click HERE.
How Do I Add an Additional Mobile Number?
You can manually add an Additional Mobile Number into Dialog Health by either updating an existing profile if that person is already in the system, or you can create a new profile for that person if they are not yet in the platform. To learn more about manually adding a person to your Dialog Health console, click HERE.
- Once you have the person's profile open on Dialog Health, you will see a slot available for Additional Mobile Number.
- Enter the person's secondary contact information.
- Once you are completed, click Update in the bottom right-hand corner of the patient profile window.
- The person's profile should now be updated in Dialog Health with the Additional Mobile Number.
Depending on how your data is integrated with Dialog Health, we may be able to connect with your EMR/Scheduling system and pull your patient data into our Additional Mobile Number slot. Depending on where you enter Additional Mobile Number information in your current platform, this would initiate the system to automatically pull that data into our platform in the correct slot.
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