How to Improve Reachability
Improve Reachability Best Practices
The following video will walk you through the recommended workflow for improving your console reachability. Utilizing this video and the steps below will help you improve your console reach to participants so you can spend less time on the phone!
1. Open the AnalyticsPRO module, a new window will pop open with the module.
3. Once you've selected the metric you'd like to view, select the download as a CSV button to download an Excel, CSV version of the report. By acting on these results, you'll be able to approach participants and obtain their correct contact information to enable your team to communication with the participant via text message.
Why Are They Unreachable?
Bad Mobile
The subscriber cannot receive your facility's text messages. For example, the carrier may block texts from your 5-digit short code or 10-digit long code. To learn more about why a phone number can show as invalid, click HERE
To Be Subscribed
Participants who have not been opted in to your messaging console. Until your opt-in campaign is attempted to that person, their default status will be unreachable.
Opted-Out
This person has already decided to opt-out of text messaging from your console.
Failed
Your team has previously attempted to message this person and was unable to deliver the message. To find out more on why the message may have failed, review your Reachability Diagram List and the Mobile Status column will give you more information on why that message may have failed. To learn more about interacting with Diagram Lists, click HERE
Questions? Please reach out to: support@dialoghealth.com or 877.666.1132
Our support line is monitored Monday through Friday from 8:00 am – 7:00 pm CST
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