About Console Reachability
Console Reachability Report
Console Reachability illustrates how successful you will be in engaging your participants with future appointments. This diagram provides an interactive on-screen display of participants with both valid an invalid mobile numbers within our system. Leverage this information to update unreachable participants so you can further improve your reach and save time making fewer live phone calls!
Based on Dialog Health customer utilization, we recommend keeping your Reachability Rate above 75%. Click HERE to read more about improving Reachability Rate for your team.
Navigating Console Reachability Report
Metrics Bar
Future Events - Total number of upcoming events scheduled.
Reachable - Of the Future Events this is the total number of mobile numbers that are capable of receiving a text message.
Reachability % - Percentage of those mobile numbers that are valid mobile numbers.
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST