What Percent of My Patients Did Not Require a Phone Call Post-Visit?
How to Use the Inbox to Calculate What Percent of Patients Did Not Need a Phone Call Post-Visit
Your Inbox and Outbox can be a great place to pull statistics based off of your patient communication. This article will walk through how to find who responded to your Post-Appointment Campaign so you can calculate the percentage of patients that did not need a phone call after their recent visit. To learn more about Campaign Messaging, click HERE. Below is the formula that we will use to calculate that percentage.
Formula:
(# Of People Who Stated No Call Was Needed) / (# of People who Responded to the Post Appt Campaign)
Step 1: Find out who responded to your Post Appointment campaign
- Go to the Broadcasts Tab
- Go to your Post Appointment Campaign
- Copy the verbiage of the message in which you are requesting the patient to confirm how they are doing after their recent appointment. You do not need to copy the entire message. Be weary if you have multiple campaigns that may have similar verbiage. In my example, I am copying the verbiage from my 1 Day Post Appointment Check In Broadcast Message.
- Go to the Inbox
- Select the Time Frame that you are searching, in my example I am viewing the previous month i.e. 06/01/22 at 12:00 AM through 06/30/22 at 11:59 PM
- In the Lead Sent by System Filter, paste the text from your appointment confirmation campaign message
- Once all of your filters are appropriately set, click the Search button
- You should now see all of the people who responded to your Post Appointment Campaign Message
- Count the number of people who responded that they would not need a phone call. In my example, out of the 15 people who responded, 14 Responded NO, they did not need a phone call.
Step 2: Divide the number of people who responded they did not need a call by the total number of people who responded.
In my example, I found that out of 15 people who responded to the post appointment text, 14 of those people stated they did not need to receive a phone call from my team.
14/15 = 0.93 or 93%
Overall per my example, 93% of people who responded to the 1 Day Post Appointment Check In Campaign Message between 06/01/22 through 06/30/22 did NOT need a phone call after their most recent visit.
Want to learn a quicker way to pull this report? Click HERE to learn how to pull this report in AnalyticsPRO!
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