How to Change a Phone Number
1) Search for the person that you would like to update, select their First/Last Name to open their History.
2) Click the Pencil Icon in the top right-hand corner to update their profile.
3) In the Mobile Number field, add the person's updated phone number information.
4) Select Update in the bottom right-hand corner of the profile to save.
Key Points
- The person must be added to an opt-in group to receive an opt-in text message. After they are opted-in, they will become eligible to receive engagement from your team.
- If the person was already opted-in with the previous number, updating the profile with the new number will trigger an opt out text to the previous number, and an opt-in text to the new number.
- The person's History will update to show that the previous number was removed, and a new phone number was added to that profile.
- Click HERE to learn more about Mobile Number Protection if you currently have an integration with Dialog Health.
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