How to Opt-Out a Subscriber From Your Mobile Communications
In an ideal world, every recipient would opt in to your messaging, but the reality is that not everyone will want to receive messages from your team. That’s why it’s essential to honor opt-out requests promptly. In this article, you'll discover the various ways Dialog Health makes opting out simple and effective. Keep reading to learn more!
Self Reported Opt-Out
From the moment your recipient is opted-in for engagement, they should be notified of how they can opt out of text messages. Keeping your opt-in message compliant will ensure that the people you are trying to reach are made aware of their option to opt-out of messaging at any time.
Compliant Opt-in Message Example:
You are now opted-in to receive mobile alerts from Dialog Health. Max 5 SMS/mo. Reply STOP to end. Help for more info. Msg&Data Rates May Apply.
The person can respond with the following keywords at any time during their messaging journey to opt out of texting:
- Stop
- Quit
- End
- Revoke
- Opt Out
- Unsubscribe
When the correct keyword is received, the recipient will receive a confirmation that they’ve been successfully unsubscribed from your messaging. They will remain opted out unless they choose to opt back in by replying with a Join Keyword or if one of your team members manually re-enrolls them for further engagement.
Compliant Opt-Out Confirmation Example:
You will no longer receive messages from Dialog Health, thanks for participating. Reply JOIN to opt back in.
To learn more about best practices on compliant System Keywords, navigate to the following article: Compliant Texting with System Keywords
Manual Opt-Out
There may be instances where someone verbally indicates they no longer wish to receive messages, but their response doesn’t match one of our recognized opt-out Keywords. Examples include statements like, "I no longer wish to receive messages," "This is the wrong phone number," or "Don't text me."
When this happens, you can navigate in Dialog Health to manually opt out the subscriber.
1. Search for the person you would like to opt out.
2. Select their First/Last Name to open the Patient History.
3. Select the Pencil Icon in the top, right-hand corner.
4. Select the Opt-in Group(s) Field.
5. If they are opted-in, there will be one or multiple opt in groups selected. Deselect all groups so no options are selected. Click, Select upon completion.
6. Select Update in the bottom right-hand corner, then the person will immediately receive an opt-out confirmation.
How do I know that they are opted-out?
1. If a person is not placed in an opt-in group, this signifies that they are not currently opted-in for messaging.
2. If a person displays as grayed out/italicized, this is another indicator that they are not opted-in for messaging.
3. If you review the person's messaging history, the most recent message displayed should be the opt-out confirmation.
AnalyticsPRO: Bulk Action - Opt-Out
Within the Console Activity, Broadcast Activity, Console Reachability, and Listing reports in AnalyticsPRO, your team can send opt out text messages using Bulk Actions.
1. Navigate to the AnalyitcsPRO module.
2. Select your preferred report.
3. Open the Diagram List, or use the Listings Report to find the person(s), you'd like to opt out
4. Select all applicable person(s)
5. Select Bulk Action > Opt-Out
6. Confirm the Person(s) selected to be Opted-Out
7. The opt-out message will be triggered instantly. The system may take up to 10 minutes to fully reflect the status change.
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