Release Notes | v49 - September 2025

Release Notes | v49 - September 2025

   

Exciting new features - you're going to love us even more!

  • AI Translator: Outgoing & Incoming Message Translation
  • Segment Bar & Unicode Detection
  • Link & SMS Utilization Trend Analysis
  • Case Study Alert‼️: New Short Link feature brings industry leading results! 

   
   
   

AI Translator

130+ Languages at Your Fingertips

Communicating with patients in their preferred language is essential, but traditional engagement platforms haven’t made it easy. While hospitals have invested in translation for in-person care, extending that to mobile messaging has been difficult—often due to limited staff and technical barriers. Not anymore!


Introducing Dialog Health’s new AI Translation tool:

  • Engage your patients (or employees!) in 130+ languages.
  • Empower patients by messaging in the language they understand best.
  • Seamlessly handle responses. You can translate triaged responses or the entire patient history back to English with just one click via analyticsPRO.

AI translations are a simple way to make two-way communication more inclusive and efficient. Learn how in our Knowledge Base article. 

   
   
   

Segment Bar

Messages vs SMS & Character Sets Simplified 

Many of you are already sending messages in multiple languages today - navigating Unicode characters and SMS segmentation natively within the Dialog Health platform. Our new Segment Bar makes that process much easier to manage and even more transparent.


Dialog Health’s new Segment Bar:

  • Dynamically shows you how many SMS segments your message consists of, so you can plan, create, and workshop your messages with confidence.
  • Displays how many characters and which character set is being used (GSM or Unicode) – to keep you in the know and avoid unexpected message lengths. 
  • Flags Unicode characters – highlighted in yellow – to help you identify which characters are part of the "heavier" Unicode character set. 
This transparency empowers you to optimize your messaging, manage costs, and avoid surprises. Learn more in the Knowledge Base article.

   
   
   

SMS Trend Analysis

Actionable Insights for Smarter Planning

With this new aPRO SMS Trend Report, you get a clear, visual summary of your actual SMS and forecasted SMS activity. It shows:

  • SMS sent by month: Track your messaging volume over time to spot trends and seasonal patterns.
  • Cumulative SMS sent for the term: Understand your total usage at a glance, so you always know where you stand.
  • Forecasted SMS usage: Get a forward-looking estimate based on your current usage, helping you plan ahead and avoid surprises.

With these insights, you can confidently manage your SMS utilization, optimize your outreach, and ensure you’re making the most of your engagement opportunities—all with less effort and more clarity than ever before. See how in the Knowledge Base article. 

   
   
   
   

Improvements & Fixes

  • Link Click Trends:  The Link Click metric has been added to the Console Trends tab in aPRO, allowing you to track how subscribers engage with your DH Short Links over time.
  • DH Short Links now use HTTPS: For added security and trust, all DH Short Links are now generated using HTTPS instead of HTTP. This ensures your links are secure and your recipients can engage with confidence.
  • DH Support Resources: The Knowledge Base and "Need Some Help" redirects within our platform have been corrected, making it easier to access support and find answers on demand. 

   
   
   

Case Study Alert

Our trackable Short Links are driving real results. If you aren't using our Short Links – you are missing out on next level response and engagement. Contact your Customer Success team to learn more at support@dialoghealth.com.

   
   
   
   
   

Thank you for being incredible clients and sharing your invaluable feedback with us! Your insights drive our innovation, helping us to continually refine our features and functionality to meet your needs. We couldn't do it without you. 


Warm Regards,

Thomas


P.S. Have questions or feedback that you would like to share? Email us at support@dialoghealth.com

   

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