We are excited to announce another round of enhancements and improvements to the Dialog Health conversational messaging platform. Our newest release features an in-house Content Library of proven pre-defined messages for you to implement across the continuum of care, Median Response Time metrics to enable further optimization of your automated campaigns, subscription management functionality added to our growing suite of API’s, and much more! Drumroll, please...

Discover The Dialog Health Content Library: Guided Expertise

Please welcome the Dialog Health Content Library to the suite of tools available to you. Built upon more than a decade of experience improving outcomes in healthcare, this comprehensive collection of templates incorporates best practices learned after analysis of more than 100 million delivered text messages. This ever-expanding resource will provide valuable examples of how you can successfully utilize our conversational messaging to achieve remarkable results communicating with your patients and staff.   

Please get in touch with our Client Success team today to review how these best-in-class automated workflows, bulk-group messages and one-to-one interactions are assisting others in your industry with fulfilling scheduling orders/referrals, increasing on-time starts, eliminating re-admissions, improving survey scores, reducing AR, and much more.

 Let us guide you through: 

• Proven Workflows and Automations: How to enhance patient experiences and streamline engagement across the continuum of care. 

• Pre-Defined Messages: Examples that cover every stage of the patients journey from scheduling to post-discharge follow-ups. 

• Leveraging Dynamic Tags: How to effectively include personalized details to make every message relevant. 

• Automated Flow Responses: How to maintain conversations beyond the initial message. 

• Versatile Use Cases: How to use SMS for a plethora of different use cases across the continuum of care or for staff/employee communication.  

• Direct Link Integration: How to leverage links such as those to patient portals and scheduling links. 

• And Much More!

To explore how these resources can benefit your organization, email Support@DialogHealth.com to schedule a session with your Account Manager. Whether you aim to refine your current communications or explore new use cases, we are here to support you. 

Broadcast Specific Median Response Time 

Recent analysis across our platform has taught us that for every 100 upcoming events you have schedule, you should reach 96 of them with your pre-visit text messages. Additionally, should you ask your patients to confirm that visit, you can expect 59 of them will respond within about 2.5 hours of message delivery. 

The introduction of Median Response Time further empowers you to measure the effectiveness of your campaigns.  While you're already analyzing the quality of your mobile phone number capture with Reach Rates, the Response Rate + Median Response Time metrics enable you to quantify how well the verbiage in your messages quickly generates the reply message you need to operate your business. Reach out to our Client Success team today if you need assistance comparing your results and/or would like to setup A/B testing to further improve your results.

API Opt-Out Management Has Arrived 

Managing your subscribers across the engagement life cycle has never been easier than with the DH Persons-Events-Subscription Status Rest API. In addition to securely importing Person and Event data, you can now seamlessly initiate new opt-in's and/or opt-out's via this API. Whether you are opting-out patients or removing employees who are no longer with you, changes in your local systems can automatically make updates to ours.

You can learn more about all of the ways to integrate with Dialog Health by clicking the button below!

As always, thank you for being amazing clients and continuously providing us with feedback. It’s your input that helps us enhance our functionality and features, ensuring they align perfectly with your needs.

Have questions or feedback that you would like to share? Email us at support@dialoghealth.com. 

Best Regards,

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