Foreign Language Best Practices
Research has shown that language barriers are associated with lower quality of healthcare and poorer health outcomes, while patient dissatisfaction and adverse events have been shown to be more prevalent among limited English proficiency patients than English-speaking patients... Click HERE to continue reading our Blog Post on how Dialog Health is Breaking Language Barriers in Healthcare with Multilingual Text Messaging.
Opt-in Message
Begin your communication with patients on a positive note by customizing opt-in messages tailored to the languages spoken within your patient community. Dialog Health provides the functionality to create distinct opt-in messages for each audience enhancing accessibility and communication with your subscribers. Visit THIS LINK to explore how to establish multilingual opt-in messages in your Dialog Health console.
Automated Messaging with Campaign Broadcasts
Create every text message related to the patient's experience before and after their visit in the language of their choice. Utilize audience filters when setting up your message to accurately reach the intended patients. To explore further on crafting and modifying Campaign Broadcast Messages, click HERE.
Emergency/Mass Communication with Ad-Hoc Broadcasts
Spontaneous messages can be promptly dispatched in response to urgent situations. Avoid any language barriers that might hinder communication with your audience during these critical moments. Set up these messages in different languages, and employ audience filters to ensure they reach the appropriate subscribers.
Customizable Templates
Develop standard responses in various languages to enhance individual communication with your subscribers. Templates enable you to construct pre-defined answers for the most frequently asked questions from your subscribers.
Keys to Success
- To direct a multilingual message to a specific audience, language preference must be an additional field included in your data integration with Dialog Health. If your team does not have an additional field for Language preferences, you can still build multilingual messaging by combining your messages!
- Watch out for Unicode characters! The use of characters with accents or diacritics can limit the length of your text message. Click HERE to learn more about GSM v.s. Unicode Character Sets.
- Please note that Dialog Health does not provide translation services. Our team will help create a message based on the translated language that you provide.
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