Create a New Campaign Message with a Flow Reply

Create a New Campaign Message with a Flow Reply

When should I Use the Flow Reply feature? 

When creating a Broadcast Campaign Message, you have the option to ask questions of your audience. To ensure the best experience, you can define how the system will answer their reply as well as decide if you would like their Flow Reply to show in the Triage.

For example, when you ask a Patient (or Caregiver) to confirm they are coming to an Appointment by replying OK, you can have the system respond with “Thanks for confirming your appointment, we will see you soon.” However, if someone replies with RS to reschedule their Appointment, you may want to respond with: "Sorry to hear you cannot keep your appointment, someone will call you on this number to reschedule.” Additionally, you will want that message to be displayed in your Triage so that your staff is aware of which Patients have asked to reschedule their appointments.

How to Create a Campaign Message

Before you configure the flow reply, you have to create the body of the message that you are asking your subscriber to respond to. To learn more about creating and updating a campaign broadcast, click HERE.

How to Configure a Flow Reply

1. Navigate to the Broadcasts > Campaign tab
2. Select edit on the existing campaign you'd like to add a new message to



3. Under the Flows Column, select the + button to create a new flow reply



4. Flows Management
  1. Select + Add to create a flow response, the number of flow responses created is contingent upon the responses expected. You can create up to 4 initial flow responses. 
  2. Name: The name is for internal use only. We recommend picking a name related to the subject matter of the message.
  3. Response: Type in messages that your audience may send back to you to answer the original message.
  4. Message: Type in the response you would like the subscriber to receive after answering the question in the original message.
  5. Show Responses in Triage: Select this option if you would like to alert your team when a subscriber sends in the response.
  6. Select OK upon completion.
Example Message: Franklin Surgery Center: We are checking in on you after your recent procedure, would you like a call back from a nurse? MUST REPLY, YES or NO. 

Flow Response 1:


Flow Response 2:



How to Review Incoming Flow Replies

Dialog Health offers multiple features to find incoming messages from your subscribers.

Triage

After you configure a Flow reply to show in your triage, you can find all incoming flagged responses under the Flows tab. To learn more about managing the Triage, click HERE.


Inbox

Use the filters in your Inbox to review flow replies from your audience. To learn more about pulling reports from the Inbox, click HERE.


AnalyticsPRO

We may be a little biased, but we believe AnalyticsPRO is the best tool for reviewing incoming messages from your audience. Our Broadcast Activity report instantly breaks down the eligible audience to show you who received the message, who didn't receive the message, who responded, and who did not respond. To learn more about AnalyitcsPRO - Broadcast Activity report, click HERE.






Questions? Please reach out to: support@dialoghealth.com or 877.666.1132
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST