Release Notes | v51 - February 2026

Smarter Intake, Stronger Insights, Better Conversations Digital Intake Forms: Make pre‑arrival prep easier by sending mobile‑friendly forms right to patients’ phones, cutting down day‑of slowdowns and keeping everyone moving. Digital Forms: Turn consents, releases, surveys, and more into simple online forms patients and staff can complete anytime. Your team gets cleaner information, and people get a better experience. Enterprise Reporting: See the big picture across every console with unified reporting, system‑wide visibility, and a central inbox built for real‑world scale.

Digital Intake Forms Reduce Day‑Of Bottlenecks with Seamless, Mobile‑First Pre‑Arrival Workflows Dialog Health Digital Intake Forms allow patients to complete required information on their phones before they arrive, reducing paperwork, eliminating front-desk backlogs, and accelerating pre-visit workflows. Organizations can digitize existing forms and deliver them via text. Staff receive email notifications when forms are submitted and can instantly view completed responses in the Dialog Health dashboard. No scanning. No manual entry. No chasing paperwork. Just accurate information, ready before the patient walks in. Digital intake isn’t a “nice to have.” It’s becoming the standard of care. Here’s why:  Nearly 20% of manually entered patient data contains errors. Digital intake cuts that to 0.67%. Patients expect it. Over 75% prefer digital forms. 78% would switch providers for a better digital experience.  Wait times shrink. Organizations see 50- 70% reductions - from 15 minutes down to under 2. Security improves. Paper was the #1 healthcare breach location from 2010-2019. Digital platforms provide encryption, audit trails, and access controls paper simply can’t. Still starting visits with a clipboard? There’s a better way. Contact our team to see what the switch looks like.

Digital Forms - more than intake From Consents to Surveys and Beyond Digital Forms extend far beyond pre-visit paperwork. The same secure, mobile-first workflows used for intake can power ongoing engagement across the patient and staff journey.  Organizations can deploy forms at any moment that requires structured information. Before, during, or after care, without adding operational complexity. Common use cases include:  Medical Information Release – collect authorizations ahead of referrals or follow-ups Financial Consent — streamline approvals prior to procedures Medical Device Reorders — enable patients to request supplies without phone calls Patient Satisfaction Surveys — gather feedback while the experience is still fresh Employee Surveys — capture staff insights quickly and securely Emergency Contact Updates — maintain accurate records without manual outreach One platform. Multiple workflows. Continuous engagement.

Enterprise Level Reporting One Place with Unified Org‑Level Insights This release introduces enhanced performance visualizations and a new global enterprise inbox, bringing clarity and coordination to messaging at scale. Leaders can now view messaging performance through intuitive, organization-wide visuals that surface volume, engagement, and delivery trends across regions and consoles. Identify patterns, spot gaps, and understand performance at a glance without exporting or stitching together reports. The new global inbox delivers a centralized view of conversations across the enterprise, enabling oversight and deeper analysis regardless of which console received the message.

Additional Platform Enhancements Added Reach Rate and Click Rate to Enterprise Analytics Enabled custom date range selection for Enterprise Analytics Added the ability to disable inbound and outbound AI Translation at the console level

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