Post-Appointment Messages
Browse through our Post-Appointment Message Best Practices to explore options for your facility. All text messages are fully customizable.
Tips on Character Count:
- Short text messages are good text messages as they increase the likelihood of reading and retention. Messages cannot be more than 612 characters total.
- We recommend that you include your facility name at the beginning of every outbound text message to provide clarity for your patients. For example, "Main Street Medicine: Your appointment is tomorrow at..." You can use an abbreviated facility name to conserve characters. Keep in mind, those characters are not included in the character counts below.
- If you have a particularly long message, consider sending your main content in one message, and then creating a series of additional messages to provide the remaining content.
To learn more about how Dialog Health counts characters, click HEREGeneral Patient Check-In
Checking in with patients post-appointment can promote patient safety and patient satisfaction.
Click HERE to learn more about how Ambulatory Surgery Centers use Dialog Health to help reduce post-op calls by 92%.
Check-in with facility phoneCheck-in with callback option
Check discharge notes
General Patient Check-Ins are typically sent the day after the appointment.
Procedure-Specific Check-Ins
If your facility has multiple appointment types that each require their own Post-Appointment Check-Ins, you can set up automated campaigns to deliver messages based on Appointment Name.
Complications check with flow reply
Pain check and tips
Bowel function check
Swelling/bruising check
Final check-in with flow reply
The timing and cadence of Procedure-Specific Check-Ins should be based on the procedure itself. Some procedures may require multiple check-ins.
Follow-Up Required
Reminder to schedule follow-up
Follow-Up Required Messages can be sent to patients on an as-needed basis using the Direct Text feature. Learn how to Create Direct Text Templates and Send Direct Texts.
Patient Survey
Patient Surveys are typically sent out the day after the appointment, or after all post-appointment check-ins are complete. Additional reminders may be sent to encourage completion.
Click HERE to learn more about how Outpatient Centers have seen Google Reviews skyrocket by nearly 1,000% by using Dialog Health's texting software.
Survey reminder
Net promotor score surveySurvey with flow reply
For more information on creating Campaigns, check out our other articles: Create/Edit Campaign Broadcasts and Create a Campaign with a Flow Reply.
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