Mass Communication and Emergency Alerts
An Ad Hoc broadcast is a mass text message that can be sent to a group of subscribed Patients and/or Staff with information such as closing dates, or what to expect in the coming weeks. Browse through our Ad Hoc Best Practices to explore options for your facility. All text messages are fully customizable.
Tips on Character Count:
- Short text messages are good text messages as they increase the likelihood of reading and retention. Messages cannot be more than 612 characters total.
- We recommend that you include your facility name at the beginning of every outbound text message to provide clarity for your patients. For example, "Main Street Medicine: Your appointment is tomorrow at..." You can use an abbreviated facility name to conserve characters. Keep in mind, those characters are not included in the character counts below.
- If you have a particularly long message, consider sending your main content in one message, and then creating a series of additional messages to provide the remaining content.
To learn more about how Dialog Health counts characters, click HERE
Patient Communication
Arrival Time ReminderPatient Recall
Click HERE to learn how Mammography Recall texting campaign generates more than $500,000 in additional revenue for our client.
Appointment CancellationMedication List ReminderProvider Running LateDelayed OpeningInclement Weather
Click HERE to learn how our client sent text messages to over 4,000 people simultaneously in just 10 minutes!
Staff Communication (Healthcare and HR)
Covid-19 ScreeningCovid-19 Updates
Click HERE to learn how Lovelace Health System uses Dialog Health to communicate COVID-19 updates and send support messages to staff.
Open Enrollment I
Open Enrollment II
Complete Tax FormsEvent ReminderStaff SurveyInclement WeatherStaff AppreciationMotivational
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST
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