About Dialog Health Enterprise analyticsPRO (EaPRO)
Enterprise analyticsPRO (EaPRO) is Dialog Health’s advanced, enterprise-level analytics solution that provides a centralized, comprehensive view of messaging performance and engagement across an entire organization.
See More – Gain visibility across all consoles, locations, and service lines in one centralized view
Know More – Access detailed performance metrics and engagement data
Act Faster – Use insights to drive improvements in workflows, outreach, and patient engagement
analyticsPRO (aPRO) vs. Enterprise analyticsPRO (EaPRO)
aPRO = Console-level insights (single location or team)
EaPRO = Organization-wide insights + cross-console comparison
This new product enables organizations to monitor, analyze, and optimize SMS communication at scale, supporting both operational teams and leadership with actionable insights.
How to Access
Quickly navigate to our new Enterprise reporting tool by using the App Switcher located in the main menu bar of your console. Don't have access? Reach out to support@dialoghealth.com to learn more about how to enable this feature today!
Activity Report
This report provides a high-level view of mobile engagement across the organization, highlighting key metrics such as total messages sent, delivery and response rates, and opt-in growth. It includes a visual diagram that breaks down messaging activity by channel, campaign type, and time period, offering a clear snapshot of how communications are performing across the enterprise.
Consoles Report
This report provides a comprehensive view of all consoles within the enterprise, paired with a detailed breakdown of mobile engagement metrics for each. It highlights console-level performance, including message volume, delivery and response rates, and opt-in trends, allowing teams to easily compare engagement and identify high-performing or underutilized consoles.
Inbox/Outbox Report
This report provides a consolidated view of Inbox and Outbox messaging activity across all consoles within the enterprise. It includes summarized content for incoming and outgoing messages, highlighting key communication trends while intentionally limiting PHI to ensure compliance and support for high-level reporting and analysis.
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST
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