About Console Activity
Console Activity
The Console Activity tab will show you all of the message activity broken down by the specific message type over the selected period of time.
Navigating Console Activity
Left Menu Bar
Before you begin analyzing the data in your Console Activity tab, you're first going to need to set the filter in the Left Menu Bar to the specific time frame you'd like to view. You can either manually set the date and time range or choose from the set standard time frames from the Quick Range drop down menu (i.e. Last 7 Days, Last 30 Days, Last 24 Hours, etc.).
Metrics Bar
In the top right hand corner of the Console Activity tab you will see the Metrics Bar which displays all of your stats for the selected time frame.
SMS Sent
This is a count of the total individual text messages you've sent in the selected time frame. SMS is abbreviated for Short Message Service. Each SMS consists of between 67 - 160 characters depending on characters used and total message length. Any invoices which include total volume of SMS Sent will be based on this measure.
Msg Sent
This is a count of individual communications sent to a subscriber. Each you time you configure a direct text, campaign message, Ad-Hoc etc. you are creating a message which will be delivered to a person's handset.
Msg Received
A count of total incoming messages received from your subscribers during that period.
Subscribers
A count of total participants and caregivers currently opted in a group for that time period. Subscribers are your audience, only people who are subscribed to one or more opt in groups can receive messages from your system.
Opt-Ins
A count of Opt-In Notifications sent during the selected time range. Note that if one person is subscribed more than once during this time period and/or added to multiple groups, this measure will account for all Opt-In Messages Sent.
Opt-Outs
A count of Opt-Out Notifications sent during the selected time range. Note that if one person is un-subscribed more than once during this time period and/or removed from multiple groups, this measure will account for each Opt-In Messages Sent.
Opt-In %
This measure provides an indication of how likely your subscribers will remain opted-in for your messaging service after the Opt-In Notification is sent. This is expressed as a percent and is calculated for a period as follows: 1 - (Opt-Outs/Opt-Ins)
Response %
The percentage of times a Subscriber replied to a message from the system for which a Flow Reply was configured. Any response to successfully delivered messages will be calculated.
Users
A count of Client Users Accounts.
If you ever forget these definitions, hover your mouse over the Metrics Bar and you'll get a reminder!
Reporting
The Console Activity tab also gives you the ability to generate full reports on the Diagram or on the stats listed on your Metrics Bar. By selecting the ellipses located next the Metrics Bar, you will activate a drop down menu that gives you three different options: Fullscreen, Download as CSV, and Download as PDF
Interacting with Data via Diagram Lists
When viewing an AnalyticsPRO Diagram, you have the option to view and generate a report based on the entire diagram or an individual metric of your choosing.
Click HERE to learn more on how to interact with your Diagram Data Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST
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