Getting Started
Simplifying Multi-Console Navigation
Navigating between your Dialog Health consoles is now simpler than ever. 1. Click on your Console Name to reveal a drop-down menu. 2. Hover over the Consoles option. 3. A list of all the Consoles you have access to will appear. Select the Console you ...
How to Login to Dialog Health
Dialog Health is a cloud-based software, accessible anytime, anywhere—no app downloads needed. Just hop online with your computer, and you’re good to go! Login Instructions 1. Open, https://protocall.dialoghealth.com, in your browser. a. Dialog ...
Manage Activity Status
Managing a subscriber's Activity Status allows your care team to handle patient engagement with greater sensitivity for those who have passed away. Continue reading to discover more about Activity Status. Active vs. Inactive Subscribers are ...
How to Review Messaging History
As a Dialog Health user, you have the ability to examine the messaging history of your audience on an individual basis. Our team provides various options for reviewing the messaging history of each person, and the AnalyticsPRO module enhances your ...
SMS Long Code vs. SMS Short Code
Dialog Health can facilitate the hosting of both SMS Long Codes and SMS Short Codes for our clientele. Keep reading to explore the distinctions between these two types of phone numbers and determine which option aligns better with your organizational ...
Dialog Health | Patient Texting Flyer
Are you looking to post a flyer at your front desk, or give a handout to your patients to let them know that you text? Look no further! Download and print out the PDF located at the bottom of this article to improve your patient texting retention ...
Staying HIPAA-Compliant With Dialog Health
Secure, Compliant, and Reliable In today's world, where technology is advancing at an unprecedented rate, it has become crucial for healthcare providers to use HIPAA-compliant text messaging platforms. This ensures that patients' personal and ...
Comparing Console Role Privileges
This article aims to provide an in-depth analysis of the permissions and restrictions associated with every tier of console role offered within the Dialog Health platform. Console User This level of access offers the most restricted set of ...
Guided Refresher Training
What level of access do you have? Has it been a while since your last Dialog Health training? No worries, review the resources listed in this Knowledge Base article and you'll be a pro in no time! Guided training is provided below dependent on what ...
Reports: Trend Report
About Reports Reports gives you the capability to view quick statistics related to your Dialog Health console. The Reports tab is a great resource to view statistics related to your overall console activity and the projected impact of your future ...
Reports: Reach Report
About Reports Reports gives you the capability to view quick statistics related to your Dialog Health console. The Reports tab is a great resource to view statistics related to your overall console activity and the projected impact of your future ...
Welcome to Dialog Health
What's Next? This article will outline what you can anticipate during the implementation process with Dialog Health. Phase 1: Kick-Off Call The initial phase involves a 30-minute conferences call with the Dialog Health team, wherein we will validate ...
Run Reports from Outbox
The Outbox will show all outgoing messages which can be exported. Navigate to the Outbox tab Enter a date range Select Search for ALL outgoing messages, OR Select the green + Add Filter button to filter your desired criteria Questions? Please reach ...
Run Reports from Inbox
By default, the Inbox will show all messages received on the current day; however you have the ability to filter results for message text, mobile phone number, date range and/or message type. Navigate to the Inbox tab Enter a date range Select Search ...
Glossary of Terms
The following are the basic and most frequently used terms in Dialog Health related to your console: Console The term console refers to the text messaging platform that you log into and utilize. Console Code Your console code is a unique set of ...
Manage the Triage Section
What is the Triage? Triage is similar to your inbox, however, it filters incoming responses into Unknown, Help, Other Keywords and Flow Reply folders. The Triage is meant to help the console user know who will need further assistance at a glance, ...
How to Send a Direct Text Message
Direct Texting is a powerful way to connect instantly with your subscribers! Simply click on any opted-in mobile number and start typing your message right away. It’s that easy! Ready to get started? Keep reading to learn how you can send a direct ...
How to Opt-Out a Subscriber From Your Mobile Communications
In an ideal world, every recipient would opt in to your messaging, but the reality is that not everyone will want to receive messages from your team. That’s why it’s essential to honor opt-out requests promptly. In this article, you'll discover the ...
The First Step in Mobile Engagement: Opt-in
To receive mobile messages from your team, the audience will need to grant permission, a process referred to as opting in. Once someone has opted in, you have the authorization to communicate with them via text messaging. This opt-in status remains ...