Create, Edit & Personalize
Email Notifications
Stay in the loop! Configure email alerts from Dialog Health straight to your inbox, so you're always ready to engage with your audience. How to Enable Email Notifications 1. Navigate to the Setup tab. 2. Select the Preferences sub tab. 3. Under, ...
Compliant Texting with System Keywords
In today's world, where technology is advancing at an unprecedented rate, it has become crucial for healthcare providers to use HIPAA-compliant text messaging platforms. This ensures that patients' personal and confidential information is kept safe ...
Send Emojis with Dialog Health 😍
Did you know you can send and receive Emojis in the Dialog Health platform? The method of incorporating emojis into your text messages depends on the type of device you're using. When messaging from a mobile device, most smartphones offer 'Emoji' ...
Choose Your Own Theme
From the menu bar, select the Console Name Icon, to reveal a drop-down menu. Select Theme to choose from the three color themes available, Green, Purple, or Blue. You can also change your theme from AnalyticsPRO. You can find the Paint icon in the ...
Auto Opt-in Campaign
What is Auto-Opt-in? The first step in every person's text messaging journey is to receive an opt-in message. Your audience can be opted in manually, in bulk at the time you import a CSV file, or through the Auto-Opt-in Campaign. The Auto-Opt-in ...
How to Send Ad-Hoc Broadcasts From a File
About Ad-hoc Broadcast Messaging The ad-hoc broadcast feature in Dialog Health allows you to send a mass text message to all of your subscribers or to a designated subset of subscribers. Ad-hoc broadcasts are handy when you need to get out emergent ...
How to Set Up a Sponsor Code
What is a Sponsor Code? Once you have created a Sponsor Code, it will appear at the beginning of each Ad-hoc Broadcast, Campaign Broadcast Message, or Direct Text Message dispatched by your team. As a best practice, Dialog Health recommends ...
How to Create Same-Day Broadcast Messages
How to Build a Same-Day Broadcast Message 1) Navigate to the Broadcasts Tab, and select the Campaign Tab. 2) If you do not already have a Campaign Broadcast for your same-day messaging, you can create a new "bucket" to help organize your text ...
About Text 4 Info
What is Text 4 Info? This is a method of communication through Dialog Health that you can use to disperse information to your audience without having to initiate the conversation or opt the person in for texting. In this article, we will review how ...
TXT2Join
What is TXT2Join? This is a method of communication through Dialog Health that you can use to opt-in your audience without initiating the conversation from your console. In this article, we will review how you can leverage Join Keywords to opt-in ...
Schedule & Edit Patient Appointments
If you have direct integration from your scheduling platform to Dialog Health, and your team is having to manually update appointments in our platform to ensure that the appointment details are correct, please reach out to our support line, ...
How to Personalize Misc Field Labels
What are Miscellaneous Fields? Dialog Health offers the ability to send messages to subgroups from your complete participant population based on your preferences. Utilizing the Person Misc fields and the Appointment/Event Misc fields, you'll be able ...
How to Hide or Add Keyword Responses in Triage
What is the Triage? The Triage is similar to your inbox but it filters incoming replies into Unknown, Help, Other Keywords, or Flows folders which helps the console users know which patients/staff members need further assistance. To learn more about ...
Manually Adding An Individual to Your Console
Manually Adding An Individual to Your Console If you'd like to add an individual to your console and would prefer to skip the CSV method, check out the following instructions on how to do so with your Dialog Health Console: 1. Login to your Dialog ...
Customize Keywords
What is a Keyword? System Keywords All incoming text messages will be replied to with a predefined System Reply. System Keywords consist of: OptIn OptOut Help Already Opted In Unknown Caregiver Confirm Opt-In Message Caregiver Opt-in Notification ...
Dialog Health Webforms
Dialog Health Webform Service Dialog Health can host a templated mobile-friendly website where your customers, patients, employees, etc. can submit their information and join your text message notification system. In the webform example below, you'll ...
Adding Links/PDF's to Messages
The Benefits of Adding Links to Messages Text messages are an excellent way to link your audience to a richer and more user-friendly experience, such as downloading files hosted online. Links can give patients and employees access to websites, ...
Foreign Language Best Practices
Research has shown that language barriers are associated with lower quality of healthcare and poorer health outcomes, while patient dissatisfaction and adverse events have been shown to be more prevalent among limited English proficiency patients ...
How to Change a Phone Number
1) Search for the person that you would like to update, select their First/Last Name to open their History. 2) Click the Pencil Icon in the top right-hand corner to update their profile. 3) In the Mobile Number field, add the person's updated phone ...
Create & Edit Campaigns
Is your team ready to implement automated messaging? Then you've come to the right place! Within our platform, a Campaign has the capacity to encompass a series of automated broadcast messages. These messages are seamlessly dispatched in accordance ...
How to Text Caregivers
Establishing a Partnership with Caregivers Establishing a partnership between caregiver and provider is crucial to patient success. Providing important information and anticipating questions is the first step toward building an open line of ...
Create a New Campaign Message with a Flow Reply
When should I Use the Flow Reply feature? When creating a Broadcast Campaign Message, you have the option to ask questions of your audience. To ensure the best experience, you can define how the system will answer their reply as well as decide if you ...
Create & Edit Messaging Templates
When a Template May Be Helpful Templates can save your team time when typing out messages commonly sent from the Dialog Health platform. Any user type can access templates when creating a message, however, in order to Create and Edit templates, you ...
Opt-in Groups
What is a Group? When a member of your Dialog Health console is opted-in for messaging, they are placed into a Group. If a member is not in a group, this signifies that they are not currently subscribed to receive messages from your team. During your ...
About Dynamic Tags
What Is A Dynamic Tag? Dialog Health empowers you to tailor your messaging by using Dynamic Tags, which seamlessly integrate personalized information from a subscriber’s record into your messages. This feature allows you to create highly customized ...
How to Send Ad-Hoc Broadcasts
About Ad-hoc Broadcast Messaging The ad-hoc broadcast feature in Dialog Health allows you to send a mass text message to all of your subscribers or to a designated subset of subscribers. Ad-hoc broadcasts are handy when you need to get out emergent ...
Pause Automated Campaign Messages
Is your team considering pausing a campaign? Perhaps you previously focused on a COVID-19 protocol campaign, but the situation has evolved and the messaging needs have shifted. Alternatively, if your team crafted a campaign centered around a specific ...