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March 2025 - you asked, we delivered Conversational Messaging Window Link Shortening & Population Link Engagement Tracking API Enhancements UX Improvements & Fixes ICYMI: Triage Email Notifications
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Conversational Messaging Window |
We're thrilled to unveil one of our most requested features, the Conversational Messaging Window. Designed to enhance real-time, back-and-forth conversations between you and your patients or staff, this functionality restricts the number of unknown responses our platform sends within a 24-hour period, promoting a more seamless communication experience while also enabling compliance with the applicable laws and industry best practices.
By reducing automated unknown replies, the Conversational Messaging Window facilitates smoother and more natural conversations, fostering better engagement and understanding. Whether you're addressing patient inquiries, coordinating with staff, or providing support, this feature enhances the communication experience and reflects our commitment to best-in-class conversational engagement. |
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Beta: Link Shortening & Message Population |
After a decade of successfully delivering your messages to the hands of your patients and staff, we're excited to extend our engagement offerings to ensure your content reaches the devices your subscribers carry in their pockets.
Our new link shortening feature allows you to create tiny URLs and seamlessly populate them directly into your manual and automated workflows. This functionality not only improves the aesthetics of your messages but also makes it easier for patients to access the information they need.
We're committed to continuously improving your engagement tools, and this link shortening feature is just one of the many ways we're making your communication more efficient and effective. Interested in including trackable links in your content? Reach out to our Customer Support team to discuss joining the beta. |
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Beta: Link Engagement Tracking |
Shortening and populating links directly into your engagement, is only part of the story. We are happy to announce that you can also track the performance of your Dialog Health shortened links! Whether you're sharing links for intake forms, bill pay, educational resources, or any other patient-related information, our link engagement tracking feature provides additional insights to optimize the patient experience.
You can now easily monitor how many times each link has been clicked, offering a more complete picture of engagement and reach. Optimizing your communication strategies, tracking content engagement, and making data-driven decisions to further improve patient readiness and outcomes just got easier.
COMING SOON: More advanced tracking features that will provide deeper insights into each specific subscriber's interactions with the links you share. |
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- Trigger API Message Performance: Messages sent via the Trigger API are now available for analysis in the Broadcast Activity Tab in analyticsPRO.
- DH MSG Results API: The writeback API has been improved to return message data in UTC, offering a more convenient and globally recognized time format.
- User Interface Enhancements: We've continued to polish our user interface, making it smoother and more enjoyable to use. Plus, we've addressed various formatting bugs to ensure everything is clear and easy to navigate.
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Simplify Response Management with Triage Email Notifications |
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Managing your Triage is now simpler with Dialog Health's Triage Notifications. These email alerts provide a quick snapshot of your Console's Triage in analyticsPRO, highlighting messages that need attention, and prompting users to log in. Designed with ease and efficiency in mind, this feature helps ensure timely responses and smoother workflows.
Reach out to our Client Success team to learn how this new analyticsPRO-powered functionality can enhance your response management, improve your experience, and facilitate better patient outcomes. |
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Thank you for being incredible clients and sharing your invaluable feedback with us! Your insights drive our innovation, helping us to continually refine our features & functionality to meet your needs. We couldn't do it without you.
Warm Regards, Thomas
P.S. Have questions or feedback that you would like to share? Email us at support@dialoghealth.com |
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