Pause Automated Campaign Messages
Is your team considering pausing a campaign? Perhaps you previously focused on a COVID-19 protocol campaign, but the situation has evolved and the messaging needs have shifted. Alternatively, if your team crafted a campaign centered around a specific provider who has since left your facility, you may no longer need that campaign. Regardless of the motive, this article is here to walk you through the steps of temporarily suspending your campaign messages. This way, you can prevent the automated messaging from sending until you are ready to reengage your audience.
Are you unhappy with your campaign, or do you wish to disengage all automated messaging? Please reach out to our support line so we can help tailor the platform to your team's messaging needs. Email support@dialoghealth.com, or call 877.666.1132 to speak with one of our representatives.
Watch the How-to Video
To pause or resume a campaign, you must obtain Administrative or Manager access to Dialog Health.
How to Pause a Campaign
To pause a campaign, you must obtain Administrative or Manager access to Dialog Health.
1. Navigate to the Broadcasts tab.
2. Select the Campaign tab.
3. Locate the campaign you would like to suspend and select Pause.
4. You will receive a confirmation asking if you are ready to pause this campaign, once you are ready to proceed, select Pause.
5. A final confirmation window will alert you that your message has successfully been paused.
6. In your list of campaigns, you will be able easily to distinguish which are paused, the user that paused the campaign, and the date that the campaign was paused.
We do not recommend removing campaigns or broadcasts within a campaign. If you have been using that campaign for an extended period of time, it will be more difficult to review your previous messaging history after removing a campaign. Campaigns that are removed from Dialog Health cannot be viewed in AnalyticsPRO. We also do not recommend deleting campaigns because if you would like to use the messaging again in the future, it will be easier to resume the campaign rather than build a new one.
How to Resume a Campaign
To resume a campaign, you must obtain Administrative or Manager access to Dialog Health.
1. Navigate to the Broadcasts tab.
2. Select the Campaign tab.
3. Locate the campaign you would like to enable and select Resume.
4. You will receive a confirmation asking if you are ready to resume this campaign, once you are ready to proceed, select Resume.
5. A final confirmation window will alert you that your message has successfully been resumed.
Please note that messages enabled within 1 hour of their scheduled send time may not be sent out until the next day.
How to Pause Broadcast Messages Within a Campaign
To edit a Broadcast Message, you must obtain Administrative or Manager access to Dialog Health.
Are you looking to pause messages without pausing your entire campaign? Follow the steps below to pause individual broadcast messages.
1. Navigate to the Broadcasts tab.
2. Select the Campaign tab.
3. Select the Edit button on the corresponding Campaign.
4. Select the Pencil icon next to the message you would like to pause.
5. Under Opt-in Group(s), click Select to view all opt-in group options.
6. Deselect your main opt-in group that is currently selected, and select the Test Opt-in Group. Click Select after you have successfully completed the previously described steps.
If you do not have a test opt-in group available, click HERE to learn how to add one to your console.
7. Click Update in the bottom right-hand corner of the Edit Message window to save your changes.
8. By placing the campaign to target an unused opt-in group (i.e., test opt-in group), the message will not be sent to your main opt-in group, which will prevent your message from automatically being sent to your subscribers. If you would like to activate the broadcast message in the future, simply assign the message back to your main opt-in group.
Please check your Dialog Health console to make sure your team is not placing active subscribers into your test opt-in group. You can check by navigating to your Patients tab in Dialog Health, and selecting All Groups in the top right-hand corner of the window. Select Test Group from the menu, then click select to view all profiles currently opted-in to the test group. If you find live profiles within this group that are not test profiles, take caution when using this method or reach out to our support line for further assistance.
Our support line is monitored Monday through Friday from 8:00 am – 6:00 pm CST
Related Articles
Pre-Appointment Messages
Browse through our Pre-Appointment Message Best Practices to explore options for your facility. All text messages are fully customizable. Tips on Character Count: Short text messages are good text messages as they increase the likelihood of reading ...Post-Appointment Messages
Browse through our Post-Appointment Message Best Practices to explore options for your facility. All text messages are fully customizable. Tips on Character Count: Short text messages are good text messages as they increase the likelihood of reading ...Create a New Campaign Message with a Flow Reply
When should I Use the Flow Reply feature? When creating a Broadcast Campaign Message, you have the option to ask questions of your audience. To ensure the best experience, you can define how the system will answer their reply as well as decide if you ...Auto Opt-in Campaign
What is Auto-Opt-in? The first step in every person's text messaging journey is to receive an opt-in message. Your audience can be opted in manually, in bulk at the time you import a CSV file, or through the Auto-Opt-in Campaign. The Auto-Opt-in ...Adding Links/PDF's to Messages
The Benefits of Adding Links to Messages Text messages are an excellent way to link your audience to a richer and more user-friendly experience, such as downloading files hosted online. Links can give patients and employees access to websites, ...