About Console Trends
About Console Trends
Console Trends provides a visual representation over a selected period of time of patterns, growth/decline for key metrics related to your messages.
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How to Navigate Console Trends
Left Menu Bar
Before you begin analyzing the data in your Console Trends tab, you're first going to need to set the filter in the Left Menu Bar to the specific time frame you'd like to view. You can either manually set the date and time range or choose from the set standard time frames from the Quick Range drop down menu (i.e. Last 7 Days, Last 30 Days, Last 24 Hours, etc.).
Metrics Bar
In the top right hand corner of the Console Trends tab you will see the Metrics Bar which displays your stats per the selected time frame.
SMS Sent
This is a count of the total individual text messages you've sent in the selected time frame. SMS is abbreviated for Short Message Service and consists of 160 characters or less. Any invoices which include total volume of SMS Sent will be based on this measure. To learn more about the SMS Counter, click HERE.
Msg Sent
This is a count of individual communications sent to a subscriber. Each time you configure a direct text, campaign message, Ad-Hoc etc. you are creating a message which will be delivered to a person's handset. Each message can contain up to 6 SMS (912 GSM Characters).
Msg Received
A count of total incoming messages received from your subscribers during that period.
Subscribers
A count of total participants and caregivers currently opted in a group for that time period. Subscribers are your audience, only people who are subscribed to one or more opt in groups can receive messages from your system.
Opt-Ins
A count of Opt-In Notifications sent during the selected time range. Note that if one person is subscribed more than once during this time period and/or added to multiple groups, this measure will account for all Opt-In Messages Sent.
Opt-Outs
A count of Opt-Out Notifications sent during the selected time range. Note that if one person is un-subscribed more than once during this time period and/or removed from multiple groups, this measure will account for each Opt-In Messages Sent.
Opt-In %
This measure provides an indication of how likely your subscribers will remain opted-in for your messaging service after the Opt-In Notification is sent. This is expressed as a percent and is calculated for a period as follows: 1 - (Opt-Outs/Opt-Ins).
Response %
The percentage of times a Subscriber replied to a message from the system for which a Flow Reply was configured. Any response to successfully delivered messages will be calculated.
Users
A total count of the number of users who currently have access to your Dialog Health console. Admin's can manage their user list within the Setup Tab. Click HERE to learn more.
By hovering your mouse over the metrics bar, you'll reveal a tool tip of how each metric is calculated.
Console Trends Line Graph
The Console Trends Line graph displays a graphical view of your console usage during the selected time frame. The Key located to the right of the line graph helps distinguish each data set.
Interacting with Console Trends Line Graph
Isolate a single metric by double clicking on the metric from the key. Click on additional metrics to keep adding valuable stats to your chart. To reset the diagram, double click any metric on the key.
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